Troutville Auto Repair

(540) 283-9220
Mon - Fri: 7:30 AM - 5:30 PM
5

You did a great job - and it was done quickly!

1

I took my cars to this place for state safety inspection around a month ago. You can find I even gave them a five star review for that service. On the back of my receipt, I have been given an invoice for an oil change, which was due soon. That was the only reason I set an appointment, took a work day and brought my car to this place, only to find out they are going to charge me almost twice the invoice they gave me. They claimed that oil price have risen significantly and they had to increase it. They even charged me extra for 0W-16 oil as they mentioned, this was a special oil. I found it on Amazon that you can have 5 quart of this oil delivered to your door for $26. I am pretty sure it is going to be much cheaper for them as they buy it in bulk. I took their service, only because I did not want to waste another work day and ended up paying around $100 for an oil change and tier rotation. On top of that, they tried to convince me to buy an oil flush service for a car less than a year old with only 20000 miles on it. At first, I found them to be hardworking guys, who try to earn a living but this last experience has totally changed my view. I would never again take my car to this place. You may find all the receipts and invoices attached

5

Although it was just the routine oil & filter change plus tire rotation, everything was done professionally and accurately. I love the inspection report on my vehicles keeping me up to date on their histories. Thanks!

Hi Pete, glad we could take of you and your vehicle!

- Cavalier Automotive
5

Excellent customer service. Highlander needed an inspection and it was done unbelievable fast. The fact that they send texts to keep the customers informed is TOP NOTCH! Dealers take notice!

Hi June, Glad we could take care of you and your vehicle! We strive for excellent customer service!

- Cavalier Automotive
5

Cavalier Automotive really helped me out when we I needed a vehicle looked at at short notice.

5

5

Was on the Rd traveling when I found myself needed a small repair job. Called them he said come on over in which I did. They took time to fix me right there and then. And I was bk on Rd.

4

5

I regret the five star I gave them when I returned for a second time.

5

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