Troutville Auto Repair

Every time we have tried to do business here something has gone wrong with our car. They did a unnecessary tire patch, we had just had done, and without asking. This lead to replacing the tire completely. They always advise that something is not working with our lights or the wipers need replaced even when we have recently replaced both. One of our oil changes went without a filter change even though we paid for full service. Cavalier has now become our place of last resort when we can't get in anywhere else.

I am a Medication Technician employed at a local nursing home and have been working 12-16 hour shifts since the Corona virus has emerged. On 5/14/20 I realized my car was due for an inspection. My days off are few and far between so any time off is utilized to it's fullest possible potential. I went to an oil change/service center early that morning that I have used for years and was told "I would have to leave my car over night & they would get to it when they had a chance." I even asked if I could sit and wait and was told firmly "NO." I proceeded to a second service center and was told they no longer do state inspections however they suggested and gave me directions to Cavalier Automotive. Upon entering, I was met with a wholesome smile and employees that were ready and willing to help. There was no hesitation and no excuses why this could not be done in a timely manner. I was in and out in less than 30 minutes and felt valued and appreciated as a customer. I left satisfied and with a smile on my face. Cavalier will ABSOLUTELY be my new "go to" spot for oil changes, state inspections and car maintenance from this day forward. A huge thank you go out to the employees that made my experience so pleasant and rest assured I will share my positive experience with friends, family and co-workers. Special thanks to James Cotic, Danny Keen and Travis Kessler. Hats off to you all for being so exceptional!!! You guys rock!!!

Fantastic Service! Thank you guys for taking care of everything for me. James was wonderful about keeping in touch while the work was being done.

Outstanding service!

Good service, on time and good people

Excellent service, good communication every time.

The team there are very courteous and friendly. They keep you updated on what they’re doing. My first time there it will not be my last.

You can always count on the staff to fix your vehicle in a timely manner. They have taken care of me for 10 years and they stand behind their work. I never go anywhere else.

As usual service was quick and professional. Thank you.

Quick friendly service and affordable.