Troutville Auto Repair

1891 reviews
(540) 283-9220
Mon - Fri: 7:30 AM - 5:30 PM
3

Dropped our vehicle off for tire rotation and balance and an inspection. We dropped it off around 9 am and did not receive a call to pick it up until around 4:30pm. Upon picking it up, no inspection had been completed. I inquired as to the inspection and the gentleman stated that we had not asked for an inspection. That was our main goal for the visit as it was July 21st and the inspection runs out in July. The gentleman was very apologetic and offered to complete the inspection first thing the next day free of charge. We cannot do that but will bring it the next Monday- it was just somewhat of an inconvenience to have to come back. Hopefully it was just a misunderstanding and the guys will clarify what has been requested in order to avoid this in the future.

Hi there Kevin. Again I am sorry for any communication break down that may have occurred on my part. We should have seen the "7" on it anyway. No excuses...just apologies. I hope you will allow us the chance to try and make up for this. Your SI will be at no charge. Thank you for your patronage and we hope to continue serving you in the future.

- Cavalier Automotive
5

Always professional, helpful, and welcoming. It was recommended to me by a friend and now I go out of my way to return to Cavalier for any vehicle maintenance and repairs

"L" it is always a hoot when you come in. Your optimistic attitude and infectious laugh just make our day. We look forward to seeing you every time you set an appointment. As Gomer would say: "thank ya thank ya thank ya" for coming to us. LOL Have a good one "L"

- Cavalier Automotive
5

Very satisfied with the service we received. Thank you Angie's List for recommending these guys.

We are so grateful to you for coming in Michael. We hope this is the beginning of a great relationship. Thank you choosing us.

- Cavalier Automotive
5

Great shop, just like family!

Charles.... you said it best .... we consider you the same way. Always love talking to you about your home state too. Lets go fishing. thanks brother man. :>}

- Cavalier Automotive
5

Great job

Thank you for bringing your vehicles in here Charles also for taking the time to leave us your opinion of our shop. We will continue to give you great service in the future as well.

- Cavalier Automotive
5

As always professional service by all involved and reasonably priced.

It was really good talking to you this morning John. I always enjoy our conversation. Thank you for your dedication to us throughout the years. Have a great day and thank you for taking the time to keep us in line> :>}

- Cavalier Automotive
5

Excellent service.

Josh: It is so good to work with you and supply your automotive needs. We are so blessed to have you as a new customer. I did get the copies of your printed off coupons. A $41.00 savings is always fun to give away. We really do look forward to having a long future with you and your family. Thanks again for choosing us to work on your vehicles.

- Cavalier Automotive
5

I was pleased with my service

Thank you for taking the time to give us feed back on our services to you Mike. We really do read them... and respond to them. Thank you for being our customer sir. :>}

- Cavalier Automotive
5

Everything was done to my satisfaction and without delay. I like both of these qualities that you'll have. Don

Don, you are always so steady and dependable. We are so blessed to have you as a customer. It is always a privilege to interact with you. Thank you so much for your kind critique and your dedication to us as your automotive service provider.

- Cavalier Automotive
5

My last trip to Cavalier was, as usual, fast and thorough. The staff at Cavalier go out of their way to be helpful.

Thank you Cheri for your kind review and your patronage. It is always good to see you and Dave. Thank you so much for being our customer and part of the Cavalier family. :>}

- Cavalier Automotive
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