Troutville Auto Repair

1879 reviews
(540) 283-9220
Mon - Fri: 7:30 AM - 5:30 PM
3

Work on car was great, however I was told the car would be ready at 4pm. I had to wait 1 hour & 20 minutes before I could drive the car home. Not good customer service at all.

We are glad you were satisfied with our work Marcus. We had a supplier issue as far as getting the part here on time for your AC. We apologize for that. There are times when things happen that are out of our control. Thanks for your feed back and have a great day.

- Cavalier Automotive
5

Professional and informative

Thank you for the kind review on your recent visit. It is awesome to deal with a man that has as much integrity as yourself. Thanks for your business Danny.

- Cavalier Automotive
4

Always honest, friendly and fast service.

My roller derby queen!!!! It was good seeing you the other day. Thanks for being so kind on the feed back. :You are really awesome :>}

- Cavalier Automotive
5

Cavalier Automotive has always been professional and courteous in servicing our vehicles. We trust their recommendations and refer others to Cavalier often. Their friendly sales managers have been very pleasant to work with and the quality of work is superb.

Hey thanks again John. It is always good to see your smiling face :>} Thanks for the positive feed back and have a great day.

- Cavalier Automotive
5

About 2 years ago, I wrecked my car. Ever since then, my car has had an awful wobble to it. I've taken it to multiple garages for alignments and balances. It was never fixed, so I gave up in the idea that it could be. However, I just recieved an alignment from Cavalier and my car drives like it did prior to the wreck! Thank you so much! You did a wonderful job!

Thanks for good feed back on our new Hunter Front End machine. It is state of the art and is performing flawlessly. It is good to hear from you Alex. Got to meet your new bride for the first time....she is a keeper man. I am so glad for you. Hope so see you again sometime soon. Keep smiling Ron

- Cavalier Automotive
3

It took quite sometime to get the parts in and to notify me they were in and then all of the sudden I needed to get the vehicle in right away so it could be worked in? It seems to me that prices have gone up at Cavalier. I'm not sure if it is labor or if the parts are marked up but it has definitely gotten more expensive to have work done here.

Hi there Bob. It did take some time to get the parts in due to the fact that the parts your truck needed had to come from the dealer. We have no control on their arrival or their prices. The "Work you in" was done as an accommodation to you. We were already working on previously scheduled work and so had to "work you in" to try and accommodate you in a timely fashion. Yes sir....prices have gone up and we are not exclusive on this. I noticed the same thing when I went to the grocery store this past weekend. Hope to see you again someday. Tell Rhonda I said hi.

- Cavalier Automotive
5

This is the best place to take your car - service is great - mechanics are all knowledgeable, friendly, helpful and courteous. Never have had a problem.

Hi there Ben'ski....:>} Thank you so much for the kind review. It was really good seeing you the other day. Look forward to seeing you in here again some day when the Prius needs some TLC> Congrats again on the new house we will be neighbors before long ... almost. You guys are Awesome!! be blessed.

- Cavalier Automotive
5

First time going there. It was the best!! The employees were so friendly and professional . Great service on our car. We will be going back. Thank you so much

WOW!!! Thank you for the kind and encouraging review Connie. It was really great meeting you. We are so glad and humbled that you are now a part of the Cavalier family. Thank you for picking us. Look forward to seeing you again. Have a great day.

- Cavalier Automotive
5

I enjoy doing busin essence with Value Employees are always welling to help.

Thank you Diana for your kind review. It was really good seeing your smiling face the other day. Have a great day my dear. :>}

- Cavalier Automotive
4.5

High quality service.

Hi there Alan. Thank you for taking the time to leave us information on how we are doing for you. We do appreciate the kudos here and we hope you have a great day.

- Cavalier Automotive
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